E-mail Etiquette Training

English for Business Writing
In our digital world, business – from the initial contact to closing the deal – is handled online.  In this unit, we cover the essentials of English business and technical writing for emails, memos and meeting minutes that are clear, concise and correct.  Writing is important in training because it graphically reinforces speaking skills and grammar points.  Learn to:
 

• Write for the reader
• Use simple language and the right tone
• Master the mechanics of punctuation and grammar
• Aim for conciseness: shoot bullets

Filter your text: write less and people will read more!!

What kind of impression do you set on your clients and customers, when you write those shady emails.

E-mail Etiquette isn’t brain surgery!

E-mail Etiquette is simply a set of basic skills that we all need to be aware of and practice to make sure your business thrives both off and online.

By the end of this course, participants will learn:

• How to make the best use of emails
• Email structures to achieve clarity and successful communication
• To write for the reader - effective subject lines
• Email effectiveness – Managing recipients and messages
• Perfect grammar because it matters
• Format messages for readability
• Learn to write professionally and brand Broadcast emails
• Learn to avoid senders regret by proofreading
• Understand 'netiquette'
• Master the inbox using some core principles and email functions
• Attaching files to an e-mail Vs web links
• Email policies – Forwards, viruses, disclaimers
• Email effectiveness – Managing recipients and messages